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FREQUENTLY ASKED QUESTIONS
What happens if I provide an incorrect or incomplete address when placing an order?
Once your order is placed, we offer same-day shipping on all orders. If the address provided is incorrect or incomplete, please contact us as soon as possible. This ensures we can update the information before processing your order. You can reach us via the CONTACT page on our website or send an email to info@amoros.nl.
Are all fragrances created according to IFRA guidelines?
Yes, all our fragrances comply with the standards set by the International Fragrance Association (IFRA) to ensure safety and quality.
Can I return or exchange a product if I’m not satisfied?
Yes, we offer a 14-day return policy for unopened and unused products. Please contact us through our CONTACT page or e-mail directly to info@amoros.nl.
Are your products cruelty-free?
Absolutely. We do not test our products on animals, and we work only with suppliers who share the same ethical standards. All ingredients and fragrances are 100% vegan and ethically sourced.
Do your products contain allergens?
Our product labels clearly list any potential allergens. If you have specific concerns, please consult the ingredients list or contact our customer service.
What is the shelf life of your products?
Our products typically have a shelf life of 36 months, depending on storage conditions. We recommend keeping them in a cool, dry place away from direct sunlight.
Do you offer samples of your fragrances?
Yes, we provide sample sizes of our fragrances with every order. At this time we do not offer sample or discovery kits.
How can I best store my fragrances?
Store your fragrances in a cool, dark place to maintain their quality and longevity. Avoid exposure to heat, light, and air.
Can I return my fragrance once opened?
No, this is not possible. To ensure the right fragrance for each costumer, we advice to sample the fragrances before blind buying. Once the plastic has been removes and the box has been opened, it is not possible to return this item as we consider this “used”.
Are your products suitable for sensitive skin?
Many of our products are designed with sensitive skin in mind. The fragrances are in accordance to IFRA guidelines. However, we recommend performing a patch test before full use.
What ingredients do you avoid in your formulations?
We avoid harmful chemicals like parabens, phthalates, and sulfates. Our focus is on safe, natural and sustainable ingredients. We also avoid prohibited ingredients that may harm wildlife.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times may vary based on the destination. We offer shipping throughout all of Europe. Other countries are not included at this time.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. Use this number to monitor your shipment’s progress.
How are your fragrances developed?
Our fragrances are crafted by expert perfumers using a blend of natural and synthetic ingredients for a balanced and long-lasting scent.
What payment methods do you accept?
We accept major credit cards, iDeal, Klarna, IN3 and other secure payment options. The full list is available during checkout.
Do you have eco-friendly packaging?
Yes, we are committed to sustainability and use recyclable or biodegradable materials whenever possible.
